Ready made items will be ship within 1-2 working days of order.
Custom made order items, will be shipped within 2-3 weeks of order.
All parcel are shipped by UK Royal Mail and require signature for proof of delivery
UK parcels are send 1st Class allow 1-2 working days
International parcels airmail allow 5-7 working days.
Creative moo is in no way responsible for any customs charges or taxes that could be placed on the item when it arrives in your destination.
Please ensure that your shipping address is entered correctly. I will not be responsible for shipping fees for any unclaimed or lost packages due to wrong address.
Very bit of care and detail is taken to pack and post your item so it arrives with you in the same condition it left Creative Moo.
Returns and exchange details
I cannot accept custom made to order items back, unless they are actually faulty.
Non made to order items can be returned in their original condition and packaging within 14 days of delivery. I will then either replace the item or, if you prefer, offer a full refund of the goods less the original delivery charges.
All return postage is the responsibility of the purchaser and I recommend that you obtain a proof of postage receipt from the Post Office/Courier company, as I cannot accept liability for goods lost or damaged in transit.
I accept most major credit cards, ApplePay and PayPal. Goods will not be dispatched without payment
All products are handmade so please be aware that every piece is different and made with love.